1. General Policy

1.1 Eligibility for Returns

  • Vehicle Condition: Returns are only accepted if the vehicle is in the same condition as when delivered, without any modifications or damage, excluding normal wear and tear.

  • Return Period: Customers have up to 15 days from the date of delivery to initiate a return for a refund or exchange.

  • Mileage Limit: Vehicles with more than 550 additional miles on the odometer since delivery are not eligible for return.

1.2 Exclusions

  • Custom Vehicles: Vehicles customized or modified at the customer’s request are not eligible for return.

2. Return Process

2.1 Initiating a Return

  • Contact Customer Support: Customers must contact our customer support team to initiate a return. You can reach us at:

  • Provide Information: Customers will need to provide the order number, vehicle identification number (VIN), and reason for return.

2.2 Return Inspection

  • Inspection Criteria: The vehicle will be checked for compliance with our return conditions, including mileage and overall condition.

2.3 Return Approval

  • Approval Notification: Customers will be notified of return approval or denial based on the inspection results.

  • Transport Arrangements: If approved, we will coordinate the transportation of the vehicle back to our facility. We are responsible for return shipping costs.

3. Refunds

3.1 Refund Eligibility

  • Full Refund: A full refund will be issued for vehicles that meet all return criteria.

  • Partial Refunds: Vehicles not meeting all criteria may be eligible for a partial refund, determined on a case-by-case basis.

3.2 Refund Process

  • Refund Timing: Refunds will be processed within 3 business days of return approval and the vehicle’s arrival at our facility.

  • Payment Method: Refunds will be issued to the original payment method. If purchased with financing, the refund will be applied to the financing account.

4. Exchanges

4.1 Exchange Eligibility

  • Vehicle Exchanges: Customers may opt to exchange their vehicle for another available model of equal or lesser value, subject to approval and availability.

4.2 Exchange Process

  • Contact Support: Initiate an exchange by contacting our customer support team with your request and preferred vehicle choice.

  • Inspection and Approval: The returned vehicle will undergo inspection as per our return policy before an exchange is approved.

  • Price Adjustments: Any price differences will be adjusted accordingly. Customers may need to pay additional amounts if the new vehicle is of higher value.

5. Special Conditions

5.1 Misrepresentation or Fraud

  • Denial of Return: Returns based on false claims or fraudulent activity will be denied, and appropriate action will be taken.

5.2 Force Majeure

  • Exceptional Circumstances: We are not liable for any return delays or refund processing due to circumstances beyond our control, such as natural disasters or transportation disruptions.

6. Contact Information

  • Customer Support: For any inquiries or assistance regarding returns and refunds, please contact our customer support team:

Ultimate Used Cars.

Last updated on and effective as of July 20, 2024